"Unhelpful"

About: Queen Mary's Hospital

Some of the staff here are very unhelpful and rude, would not help me or even push me in the right direction trying to book transport for a very elderly patient. I was left shocked and surprised as always thought the staff here were helpful.

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Responses

Response from Queen Mary's Hospital

Thank you for taking the time to post your comment on your concerns with Queen Mary's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself, PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

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