"Thank you"

About: University Hospital (Coventry)

My dad was recently and inpatient on ward 53 and i would like to thank all of the ward staff for the excellent care he received. My dad had a fracture and is blind and this was always taken into consideration with the care he was given. I would especially like to thank the 2 HCAs who my dad said were particularly good to him. I work for the NHS myself and it is very enlightening to see that there are staff still giving good quality care at a time which is very challenging to everyone. Keep up the good work. Thank you on behalf of my dad and the rest of the family.

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Response from University Hospital (Coventry)

Thank you for providing feedback on your Dad’s recent experience of Ward 53 at University Hospital in Coventry in February 2016.

It is really kind of you to take the time to leave feedback about your Dad’s experience in our hospital. It’s really pleasing to read he experienced the level of care we expect, one of our Trust values is ‘Compassion’ so it is reassuring to read about the manner of your Dad’s care.

I have passed on your kind comments to the Group Manager and Modern Matron for Ward 53 so your thanks can be shared with the team.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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