"anonymous"

About: Princess Alexandra Hospital (Harlow)

So you can’t publish my previous review so here goes

My dog got better treatment than I did over the weekend because he was insured.

I had previously seen my GP on five separate occasions over the past 12 days. However, over the weekend my ear became so painful I took myself to A&E. I needed to see a doctor. The triage nurse sat there with their arms and legs folded they made no attempt to even examine the ear!! Now, forgive me but if you attend a hospital you are in need of medical attention? The triage nurse told me to go home and call 111 to make an appointment to see a GP!

So I go home call 111. I get an appointment for 6pm, the caveat being, ‘you might not get seen at this time, you might have to wait’ I ask, ‘how long’ response ‘can’t answer that’

My understanding of an appointment is just that, an appointment or did I miss something? I cancelled the appointment and dosed myself up with painkillers.

I called 111 again this morning to see if I could get some semblance of treatment. I was called back within 45 minutes, good start, only to be told I needed to see a GP/doctor because it sounds like I have an ear infection. Wow, really.

So I ask where I should go to be seen. I was told to go to Whipps Cross Hospital as they can see me there. I live in Waltham Abbey.

So I can confirm my dog got better treatment over the weekend than I did because he's privately insured and I will be putting this on Facebook you all have a nice day

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Responses

Response from Princess Alexandra Hospital

Dear Sir,

I am sorry you have had such a bad experience, which seems to be a combination of issues with triage in our Emergency Department and access to primary care.

Please do call a member of the Patient Experience Team so we can look in more detail at what has happened here so that we are able to address any shortcomings in our review and assessment process through Accident and Emergency. The number to call is 01279 82 70 84, we are available from 9.00am to 5.00pm, Monday to Friday.

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