"Saturday visit to A&E"

About: Leicester Royal Infirmary

My husband damaged his Achilles tendon. At 2.15pm he was booked in for assessment- no queue, he was seen within 30 mins by trage staff, who confirmed the nature of the damage, and the prognosis. He was then wheeled to yellow zone of minors, where we were expecting a wait of up to 2 hours, but he was seen within the hour, by the nurse on duty. The nurse informed him clearly what would happen next, and apart from a delay to find a wheelchair, and the sudden interruption of a fire alarm, we were swiftly transferred to the Fracture clinic, where he was treated respectfully by the staff, who were getting near the end of the shift, but still had a child and an elderly person to treat before finishing hopefully at 5pm. I was able to accompany my husband everywhere. I was glad that I could park in the multi storey car park, and easily pick him up outside A&E (although 2 spaces do not seem enough for a pick up point). We were well informed about the next stage in the treatment process, and were completed within 3 hours. Thank you for a decent weekend service.

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Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear reviewer, thank you for taking the time to review the service you received at Leicesdter's Hospitals A&E Department. Your comments will be passed to all of the teams involved and we hope that your husband is progressing well. Best wishes, Communications Team, Leicester's Hospitals.