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A&E admisison of elderly Nan

Story from nhs.uk

"A&E admisison of elderly Nan"

About: Royal Blackburn Hospital

A&E Staff are superb.

I dealt with 4 members of staff and each of them were very caring and worked tirelessly to help. Being responsible for at 89 year old can bring challenges but the team at Blackburn handled the situation very well.

Coincidently I recently visited A&E with my 17year son, he had an ankle sprain. My experience on this occasion was also excellent.

Good Job Blackburn A&E

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Responses

Response from Royal Blackburn Hospital 8 years ago
Royal Blackburn Hospital

Submitted on 21/03/2016 at 11:34
Published on nhs.uk on 22/03/2016 at 01:31

Many thanks for your feedback regarding your visit to the Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am pleased to hear that you found the staff you dealt with to be so caring.

I have forwarded your comments onto the team who I am sure will be delighted to hear your recent visit to us was so positive as we always strive to deliver safe, personal and effective care.

We are really keen to hear further about your visit and what made it so positive so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator.

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