"Leaving the hospital"

About: Stafford Hospital

(as a relative),

What I liked

Leaving the hospital

What could be improved

the department i attended with a relative was A & E the waiting area was fithy with dirt on the floors and peoples black head marks on the wall suggesting that the unit was not cleaned very often or thoroughly. There was no hand sanitisers available quite surprising as parts of the hospital had recently been closed to visitors due to infection outbreaks. The waiting time to be seen was almost 4 hours which considering there were no other patients waiting and the back emergency room did not seem at all busy was suprising. The attitude of some staff memebers seemed dismissive and sometimes discriminatory although other staff were reasonably helpful. Overall the visit was disconcerting making me hope that nobody I cared for would need serious emergency treatment in this unit as it was dirty and not very efficient.

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Responses

Response from Stafford Hospital

We are sorry to hear you were disappointed with the standards of care you received on your recent visit to Accident and Emergency and apologise for the poor service you received. We note your comments about the availability of hand gels, but unfortunately for safety reasons these are not available within the waiting area. They are available within the emergency department itself. We have acted on your comments about the standards of cleanliness and instructed the Housekeeping Managers to review the area as a matter of priority. Your views on the service you received are important to us and we would like to have the opportunity to discuss your concerns further so that we can address your comments about staff attitudes and waiting times. If you would like to share your views further them please contact our Advice Centre on 01785 230811

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