"Extremely dissappointing. Bully Doctor"

About: Leicester Royal Infirmary

Visited the resus area of A&E during the early hours of 21st March. Was extremely disappointed in the level of care received. The "doctor in charge" was extremely rude, lacked empathy. Was left for a unreasonable time before being assessed. Felt like pain was being inflicted deliberately during two attempts at inserting IV access. Wasn't given the appropriate treatment. Really disappointed, will make my best effort not to attend this hospital again and travel to another hospital.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer,

We are really sorry to hear about your experience in our A&E department. Your experience does not reflect the level of care we expect our patients to receive. We would like to look into your concerns so we can improve our service for future patients. If you are happy for us to do so, please contact communications@uhl-tr.nhs.uk with your name, address, date of birth and hospital number.

Thank you for taking the time to post your feedback. We value all feedback as it helps us to make our services better.

Kind regards,

Communications team,

Leicester's Hospitals

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