"Patient not listend to by consultant.."

About: Charing Cross Hospital

Yet another awful admission for COPD, along with hypothermia.

From A&E I was put on a Gastro ward and was given Doxycillin.which I do not tolerate very well.

Two days later, A consultant came, then I asked to change the antibiotic to Co-amoxiclav, which was refused.

I explained my reasons and felt I was not being listened to.

This is not the first time where I have been refused the preferred antibiotic which I know works.

I have been admitted to two other hospitals in the past, and the doctors have agreed that Co-amoxiclav is correct albeit oral or I.V.

When I was informed that I was being discharged, I told the consultant that I was not fit enough, as I live alone.

Again, not listened to.

The following day, my GP made a home visit and immediately prescribed Co-amoxiclav for seven days, along with monitoring from Home Ward, who did obs and a blood test. Hey ho, the white cell count was 15.6.

Due to the treatment and the most horrendous failed discharge June 2014, I have written to the MP with a cc to my CCG.

The CCG will be accessing my records dating back to June 2014, asking Imperial to investigate.

I noticed on my discharge letter, there was no mention of the hypothermia, which is denying my GP the full picture of the admission and reason of being taken to A&E.

Last year, I had reason to contact my GP as my heart rate was all over the place.

I was advised to call the paramedics (LAS) and have a heart trace.

They diagnosed AF, so off to CXH.

Nothing was done except for a night on CDU.

In January I was taken to St Marys, where they jumped on the AF, and medication was started immediately.

Thankfully the heart rate has settled down without further intervention..

Who knows better how to treat my COPD who has lived with it for sixteen plus years, the patient, or a doctor who doesn't know me from Adam, and who probably has not read my notes and lacks the full picture?

I also noted during the last admission that visitors were sprawled on beds with patients.

No wonder hospital born infections occur.

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very sorry to hear that you have had issues whilst you were admitted to Charing Cross hospital.

Your concern has been passed to Patient Advice and Liaison Service (PALS).

PALS understands that you have made a formal complaint.

The Central Complaints team will be in touch with you shortly to acknowledge your complaint and then provide a written response once the investigation has been completed.

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