"Why treat someone this way"

About: Queen Victoria Hospital (East Grinstead)

My father was referred to East Grinstead from Medway hospital.He had a serious wound to his hand.He waited 3 hours at the first hospital to be assessed.They referred him to EG and told him to get some overnight stuff as he would be staying in and having an emergency op.He was told to be nil by mouth.When he arrived at EG he had to wait 7 hours in the minor injury waiting room before being given a bed.He was nil by mouth all this time and in a lot of pain as the injury was starting to throb severely.There was no need to treat a 76 year old man this way especially as he had already been referred by another hospital and photos of the injury sent to EG.Furthermore he was sent some sixty miles away to EG when St Thomas London was 30 miles closer with the same type unit.This is completely wrong!

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Responses

Response from Queen Victoria Hospital

Dear Unhappy

We are concerned to read of your father's experience following his recent referral to Queen Victoria Hospital. It would be important to be able to understand what happened to your father and to investigate the significant issues that you have reported.

Please could you contact me via the following e-mail address pals@qvh.nhs.uk to enable me to progress this. I look forward to hearing from you and apologise for the distressing experience that you have reported.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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