"X-ray, A&E & Surgery ..."

About: East Surrey Hospital

(as the patient),

What I liked

X-ray, A&E & Surgery departments all extremely kind and sympathetic to my injury and pain. I was delt with promptly and kept informed.

What could be improved

Ward care was unsettling, I was mainly independant, however others on the ward were not and witnessing their care was disturbing. Some nurses obviously not capable of the compassion and patients required. Foregien nurses talking to eachother in there mother tongues to each other over patients also very unsettling.

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital.

We strive to deliver excellent, accessible healthcare and we're pleased that with some aspects of your care we met that aim.

Your comments about the care on the ward will be fed back to our Director of Nursing.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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