About: Leicester General Hospital

I very rarely complain about hospitals or the nhs really, the Leicester Royal in particular has actually served me and various family members very well over the years. But ward 28 at the Leicester General have seriously wound me up this week. Boyfriend went in on Thursday after collapsing in pain with his gallbladder (It's severely diseased and needs to be removed, he already knew this) and has been waiting on a ward ever since for his operation. Same drill every day, nil by mouth from midnight then starved all day, only to find out in the evening various "life saving" operations have been put ahead of him in the queue and it won't be happening that day. Also said he can't have codeine and was still given it anyway by a careless nurse. He is in agonizing pain and getting more and more depressed being trapped on the ward and starved for days for no reason. This is what our taxes pay for is it? He also wasn't even allowed a shower on Friday as there were "no towels".

No wonder MRSA breeds the way it does, when people can't even shower. My boyfriend is honestly becoming more poorly now than when he first went in. He keeps being told conflicting things, some doctors even mention him going home despite him being in agony and needing the operation. It's making me mentally ill myself watching someone I love suffer in this way. So much to be said for private healthcare. Also the ward is filthy.

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Response from Leicester General Hospital

Dear reviewer,

We are really sorry to hear about your boyfriend’s experience on ward 28 at the General. We are currently seeing a high number of unpredictable, emergency admissions to all three of our hospitals. However, it sounds like the care your boyfriend is receiving is not to the high standard we expect our patients to receive. We would like to investigate your concerns so we can improve our service for future patients. If you are happy for us to do so, please contact me on clair.riddell@uhl-tr.nhs.uk with your boyfriend’s details – name, address, date of birth and hospital number.

Thanks for taking the time to post your comment. Your feedback is appreciated and will help us to provide a better service.

Kind regards,

Clair Riddell

Matron for Leicester's Hospitals

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