"A very unsettling experience"

About: The Royal Liverpool University Hospital

I came in on 14th March with a suspected appendicitis at about 11am. I was due to go to theatre at 2pm, but didn't go down until 11.30pm, having been given no pain relief or hydration, despite repeated requests until my parents arrived when I was bombarded with IV fluids

When I came out of theatre I spent four days on ward 8x where I was supposed to be given IV antibiotics and pain relief. Despite using my buzzer to ask for this I was told it would be coming but it rarely materialised. There seemed to be no communication between the staff. On day 3 post op, the doctor told my parents I was on antibiotics and my dressings had been changed daily, neither of which were correct. The doctor then unsuccessfully attempted to remove the dressings and then asked me if I wanted to have a go. Eventually a nurse successfully changed them. I continued to have pain relief and antibiotics irregularly until I asked if I could be discharged.

Throughout my stay I also witnessed elderly patients being ignored for hours despite buzzing for assistance.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are very concerned to read about your experience with us and would like to talk to you to get further information so we can investigate your concerns. Would you be able to get in touch with us please? Our PALS team can help you - they are available on pals&complaints@rlbuht.nhs.uk or you can call them on 0151 706 4903/2265. Thank you.