"Short stay after abdominal surgery"

About: Southampton General Hospital

Health care assistants seemed to be taking on the majority of tasks with the most care and attention.

Some nursing staff seemed aloof and unwelcoming , one in particular , very rude when responding to call buzzer.

Quite long delays for pain relief meant I was uncomfortable when it could have been avoided.

Sleeping was made unnecessarily difficult by very late lights out - after 11pm- and unnecessarily loud staff exchanges.

Staff could be heard complaining about staff shortages.

Quiet time prior to visiting wasn't routine or enforced.

More than 4 per bed at times didn't allow privacy and dignity of other patients.

Visiting times were not enforced.

Translating a menu for a male Polish patient took place at the bottom of my bed - not on his ward!

Cleaners moved my personal possessions and food items without asking me!

Plastic menu was passed from one patient to another- infection control?

Male and female toilets were not available- all unisex.

A male patient unlocked my door when I was using a bathroom!

I needed laxatives but this didn't seem a good idea when one toilet was out of order, one bathroom had been signed over to a side room user, leaving 3 toilets for more than 20 patients?? Using a commode would not have been practical or private enough given free for all visiting.

I had no advice re diet whilst in ward and ended up being constipated for 6 days.

Consultant suggested discharge which i was only too happy to agree with prior to local anaesthetic being removed. This was masking a great deal of pain which I had not anticipated.

A very long delay for prescribed drugs meant discharge and hence the bed was not available for at least 4 hours more than necessary.

I only say all the above in the hope that it may be used to improve services and future patient experience.

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Responses

Response from Southampton General Hospital

Trust response

I am sorry that your experience was not up to the standard we pride ourselves with. Your comments will be passed onto the Matron of the area for action and learning. Thank you for taking time to make comment, we value your opinion.

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