"Worried about being treated there."

About: Whipps Cross University Hospital

My 16 year old daughter was admitted onto sage ward from A&E. The dust under her chair was thick I had put a bag under it and when I put the bag on my lap I was covered in dust. When the cleaner arrived the next day I moved bags from area to allow them to clean, they apologised cleaned up to the furniture and was gone.

We observed an elderly patient opposite being offered a cup of tea at 12pm when she arrived back from having a knee replacement surgery, she finally got a cup at 3pm. She was unable to drink it on her own and spilt it down herself. She was told she'd have to wait tilll after dinner to be cleaned up.

Another patient was left for 30 minutes after asking for painkillers after a hip replacement, you could hear the pain in her voice and she had to be extremely demanding before she got it.

Patients received the bare minimum of care there was no time for the staff to listen to patients wishes, or deal with anything other than the most pressing issues. They were cleaning up after the accidents rather than preventing them with good quality care.

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Responses

Response from Whipps Cross University Hospital

Thank you for giving us your feedback on Sage Ward. We really value your comments and have shared these with the ward manager.

We are sorry to read that that you feel worried about being treated at our hospital. If you would like to discuss the concerns you have raised with us in more detail please contact the ward on 020 3416 5000 ext 5940/5941 and ask to speak with the ward manager. We will use your feedback to make improvements to our ward where possible.

Kind regards

Barts Health NHS Trust

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