"I am afraid I am finding this ..."

What I liked

I am afraid I am finding this hospital to be very frustrating. I had a call from my Mothers care home to say she had been taken to A&E on Saturday night. Thats all the information I had! Went to find my Mum and on Sunday morning I go to the ward and I still have not been told what she was admitted for or what's happening to her. She is still being assessed that's all I keep being told! I have just called this morning only to be told call back at 10!!! I asked for the wards direct number because 0844 number is expensive on my phone only to be told no use the switchboard. This isn't very helpful, I feel I'm being kept totally in the dark and am really frustrated that I can't find out simple information like why is she there and what's happening. I feel I'm being shut out and excluded. The person I did speak to was abrupt on the phone and with there strong accent I struggled to understand them.

What could be improved

As a next of kin I expect to be informed as to why my relative is there so I think someone should take the time to sit with me and properly answer my questions.

Anything else?

Why can't I have the wards direct number. It is costly and long winded going through switchboard everytime.