"1 hr waiting time to book antenatal..."

About: Queen Charlotte's Hospital

Terrible service - i have spent at least 3 hours today being held in a queue. I am currently # 1 in the queue (3rd time I've called today, and currently on hold for 50 mins), which implies 1 of 2 things, 1) staff are spending a very long time dealing with one person's problem, or 2) they are short staffed and someone has taken a very long break.

The service is appalling - staff for antenatal clinics are rude and unhelpful. This alone is making me consider my choice of hospital. Really disappointed and incredibly frustrated.

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Responses

Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is disappointed to hear that you have had a bad experience trying to book an appointment in the antenatal clinic at Queen Charlotte's hospital.

We are very sorry about this.

Your feedback has gone to senior managers who oversee this department.

Patient Advice and Liaison Service (PALS) would like to discuss this further with you and have the opportunity to rectify this issue for you.

Please contact PALS on 0203 312 7777 or email pals@imperial.nhs.uk.

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