"Fantastic care"

About: Northumbria Specialist Emergency Care Hospital

I was taken via ambulance in the early hours of the morning to A & E having coughed up large amounts of blood. This continued on arrival at A & E. Luckily I am in good health and have not stayed in hospital for any length of time only as a visitor. Therefore I was feeling very anxious.

There was no need for me to feel worried as the care and attention I received was absolutaly fantastic

I had many tests,bloods taken,drips etc.,and then taken to ward 4 for a further three nights.

I was very well looked after by the team and cannot praise or thank all of them enough.They were extremely polite, courteous and helpful at all times.

I would particularly like to mention four members of staff for their kind attention in making me feel much healthier and better.

I did notice there were times when I felt the team went above and beyond with excellent patient care , true dedication to their duties. Thank you again.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Mr Turner,

I am sorry to hear that you had cause for a short stay in hospital recently. We understand that this can naturally be a very anxious time for many of our patients, it’s very reassuring to read that you received such fantastic care and treatment.

It’s important to us to know that our staff treated you with such respect, dignity, kindness and compassion during your time with us – I am delighted that you feel that their thoughtful actions were so instrumental in your recovery.

I will ensure that all involved in care get a chance to read your heart-warming review and know that their efforts are celebrated. I’m sure it will do much to lift them.

I hope you are recovering well at home.

Take care of yourself,

Annie

Annie Laverty – Director of Patient Experience