"A&e"

About: King George Hospital

We were given an appointment at 11pm went there at right time and had to wait 4 hours until 3am.it was for our one year old and he was exhausted and crying.there weren't much people and doctor took ages to call next patient very unhappy such a waste of time.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from King George Hospital

Thank you for taking the time to make us aware of your experience, I am sorry to hear that you had to wait a considerable length of time. Unfortunately, we are not able to determine how many patients are going to access our emergency department each hour. Patients come into the department in several ways and whilst it may have appeared that not many people were waiting the doctors and nurses will see patients based on their clinical need and priority. However, if you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service on 01708 435 454 or by email pals@bhrhospitals.nhs.uk.

Yours Sincerely

Wendy Matthews

Deputy Director of Nursing

  • {{helpful}} of {{total()}} people think this response is helpful