"The Gold Standard for all Hospitals"

About: Hexham General Hospital

I recently underwent

Total Knee Replacement Surgery at this hospital. The care I received from entering the hospital to post discharge has been exemplary. For anyone who has not had the privilege of experiencing it all I can say is if you get a choice jump at the chance of being treated here.

On entering the hospital it is like entering a five star hotel, my own private room, your dedicated team of nursing staff, food which is piping hot, served on crockery, proper knives and forks with a fresh menu choice each day, all courtesy of the NHS.

I was consulted throughout my stay on medication I needed which was repeated every few hours and was kept informed as to what to expect post operation. I experienced no pain and was subsequently discharged the day after my operation. I have today, day 5 after discharge, received a call from one of the nurses to check if everything was OK.

If any Quality Care Staff read this please take time to visit as this is the standard of care all hospitals should be aiming for.

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Responses

Response from Hexham General Hospital

Dear Mr Wilson,

Wow - this is a really lovely tribute to our staff - thank you so much for sharing this with us. We’re very proud of our hospitals and our many teams who work incredibly hard every day to ensure patients receive the best care possible while they are with us.

It’s fantastic that you were so pleased with the facilities we have at Hexham, I will make sure that your comments relating to our catering services are passed to the team – they will be delighted.

We understand how essential it is to do all we can to manage pain so I'm thrilled to hear that you’re pain free. The telephone follow up aftercare plays an important part in helping us see if you have all the support you need.

I hope your recovery is going well and we’re always around should you need anything further from us.

All the best,

Annie

Annie Laverty - Director of Patient Experience

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