"Wonderful treatment at a difficult time"

About: Royal Preston Hospital

I had my first son here in 2012 by emergency cesarean and stayed for a week following this. It was an incredibly distressing experience and I felt the staff were so rushed and at times rude that I left feeling very anxious and upset. My second son was born here in November 2015 and I had been so nervous to return but I couldn't believe the difference.

I had an elective cesarean this time (18th Nov) and the surgical team were fantastic. So professional yet friendly. I felt so reassured and managed to enjoy the birth of my son which I could watch and hold him straight away. The midwives were equally professional and caring. Unfortunately I suffered a large hemorrhage and several doctors and nurses dealt with this. I so wish I could remember their names as I will be forever grateful at how fast they acted and how well they got the situation under control. I felt very well cared for and it meant the world that my husband could stay by my side that night.

At each stage there was a student involved. Had it not been for the different uniform I wouldn't have been able to tell the difference. In particular the student anaesthetist and the student midwife.

I returned home after 3 days feeling much more positive about my experience. I genuinely feel that those early days have a huge impact on the mental wellbeing of new mothers. I want to thank everyone who was involved in my care and the care of my son.

Story from NHS Choices

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. It was so pleasing to hear that this special time was made so much more positive by the staff caring for you. Please be assured that your kind comments have been shared with staff in the Maternity Unit.

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