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Emergency eye clinic

Story from nhs.uk

"Emergency eye clinic"

About: Frimley Park Hospital (Frimley)

I visited the eye clinic today 16/03/2016 under the instruction of Specsavers and my Drs Surgery.

The moment I entered the consultation room I felt as if I was wasting the Consultants time by their attitude towards me.

The consultant spoke to me very abruptly in a manner that was disgusting for a consultant.

Over the whole of the 10 years that I have attended the clinic I have never been treated this way.

I did not ask to come to the clinic I was sent there.

I expected to be treated like an adult not like a child.

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Responses

Response from Frimley Park Hospital 8 years ago
Frimley Park Hospital

Submitted on 18/03/2016 at 10:52
Published on nhs.uk on 19/03/2016 at 01:31

Thank you for taking the time to leave your feedback on your visit to our Eye Clinic.

I'm very sorry to read of your experience. I would be really grateful if you could contact our PALs team so they can investigate what happened in more detail, in order that we learn for the future.

You can email them on palsfrimleypark@fhft.nhs.uk or ring them via swtichboard on 01276 604604

Thanks for raising your concerns

Kind Regards

Claire Marshall

Head of Patient Experience

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