"Receptionist hygiene concerns"

About: Royal Derby Hospital

(as the patient),

The receptionist took my name and asked me to take a seat in the waiting area next to her desk. I ask her these seats here? She replied yes. So I took a seat, I was sat there when I witnessed her sat reading a magazine and picking her nose several times! She did not wash her hands or use gel to clean her fingers, as she did not use a tissue. She then touched all items behind the desk, telephone, computer, door handles. I strongly beleive she should be made aware of infection control and how infections are spread.

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Response from Umar Zamman, Head of Complaints, Derby Hospitals NHS Foundation Trust

Good Afternoon

I am sorry to learn about your experince at the Royal Derby Hospital.

In order for us to forward your comments onto the relevant manager, we will need to know the area/department you visited.
Therefore, could I kindly ask you contact PALS on our Freephone number which is 0800 783 7691, our office hours are 9-5pm Monday- Friday.

Alternatively, you could email PALS the details to dhft.contactpals@nhs.net.

Kind regards,

The Patient Advice and Liaison Service
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