"dentures lost"

About: University Hospital (Coventry) / Rheumatology

(as a relative),

As I reported in December Mothers dentures were lost on ward 3 at walsgrave.

She had to spend £1000 on a replacement set and has still not received compensation!

Before someone suggests "PALS " I must point out that I have been trying to get pals to help since 20. 10. 15 and they are totally useless! !

We feel we will have to take legal action and contact the media plus our MP

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry.

We understand that this process has taken a long time and we apologise for how long this has taken. We can confirm that the Trust is in the process of reviewing the lost property procedure with the aim of making this process more straight forward and timely.

We understand you have now been advised that your refund has been approved and is currently being processed.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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