"Concerns about my wife's care"

About: Royal Blackburn Hospital / Cardiology

(as a relative),

My late wife was pumped with Diamorphine and Midazalam so she was virtually unconscious all the time on CCU. She was transferred to Ward B4, where no food no water or medication that she needed was given. I believe that no nurse ever went near the bed in over 2 days, despite hospital records saying that they checked her every 1 hour.

From what I saw, lots of nurses gathered in the nurses room at the back of the nurses station. They often seemed to be laughing and joking and sending and receiving texts, as well as smoking electronic cigarettes. When I complained, I felt they built a wall to block every question I asked.

I was passed to around 6 complaints people, who I feel have not fully looked into my complaints.

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Response from Helen Ritchie, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Thank you for your feedback regarding your late wife’s care on the Coronary Care Unit and ward B4 at Royal Blackburn Hospital and thank you for taking the time to do so. I am very sorry to hear about your experience and you have raised some concerns which I am keen to investigate. I would appreciate it if you would contact me (Helen Ritchie) on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again

Helen Ritchie, Senior Patient Experience Facilitator.

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