"wasted more than 4 hours on the phone to make an appointment..."

About: Locala Community Partnerships CIC / Bradford Sexual Health

(as the patient),

Been trying to contact Bradford center from 11: 00 till 14: 40 more than 11 calls once was on hold for 1hr 20 min another time 24 min no response.  contacted customer liaison office on 0303 003 4529 followed by 'Option 1' expecting they will be of any help but they say they can't contact the center I should keep on trying, and try at 16: 00 hrs while the center is closing 16: 30... the operator from customer liason office only can apologies not help even can't check why no one attends my call, with no intention to help I think the worst service ever.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Dear wm

I would like to apologise that you weren't able to get through to anyone in our team on Friday. It was unacceptable that you couldn't get in touch and I am looking into the reasons why this happened.

Please could you contact me with your telephone number or e-mail address and one of the team will call you direct.

sarah.true@locala.org.uk

Sarah

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