"My experience within the eye clinic"

About: Derbyshire Community Health Services NHS Foundation Trust

(as the patient),

I got to the clinic and booked in for my diabetic eye test and was told by the receptionist to sit in the main waiting area.

was sat there for over a hour before going to ask when I would be seen as I had another appointment at my daughters school, only for the receptionist to say I should have been sat down at the bottom side where the eye testing was. I said but you told me to sit here. The receptionist didn't care, no apology, so went down to were I was supposed to be and the the member of staff doing the eye tests said I was the 4th person that had been done to. I don't feel the receptionist really wants to be there doing their job. so subsequently I missed an important meeting at school wasn't happy at all and if I knew how to make a formal complaint believe me I would be doing so.

And hope this feedback does get read

Thank you

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Response from Derbyshire Community Health Services NHS Foundation Trust

Dear fs1,

Thank you for taking the time to write this post about the service you received from the receptionist whilst in the Eye Clinic on 30 March 2016. I apologise for the fact that your experience was poor and that you missed your daughter’s school appointment.

We really try hard to improve our services based on the comments we receive from our patients. Please accept my assurances that we will learn from your concerns.

We would like the opportunity to discuss your experiences more fully and assist you in making a formal complaint if you so wish and we would appreciate it if you would be willing to contact our Patient Experience Team. 01773 525119