"Three months and still no news"

About: Lincoln County Hospital / Ophthalmology

(as the patient),

laser eye surgery

Professional didn't explain what they were doing. Told me I would get follow up appointment in 2 months, which had already been booked, but after 3 months still no news.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear HMP,

Thank you for your feedback.

I can only apologise that your experience of the ophthalmology service at Lincoln County Hospital did not meet your expectations.

If you are still awaiting details of your follow-up appointment, could I ask you to contact our PALS team on (01522) 707071, or via e-mail at pals@ulh.nhs.uk, with your details, and they will be able to resolve this issue for you.

Once again, please accept my apologies.

Regards

Sharon Kidd, Patient Experience Manager

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