"childrens A&E"

About: Hull Royal Infirmary / Accident and emergency

(as a parent/guardian),

I came into hospital and saw a nurse who felt a step in my daughters skull from an accident 3 weeks prior on which we attended a&e.

I saw a doctor at that point 3 weeks ago I was told it was fine to go home and give her calpol for the pain.

Tonight I was seen 7 hours after arriving with a suspected skull fracture due to what the nurse had said as she felt the step.

my daughter has been complaining of head pain and the lights are hurting her eyes, shes off her food and unsteady on her feet the doctor said the same thing tonight without any proper examination she still has a lump and a step in her skull.

I asked for a second opinion and was told I would have to do the waiting process all over again I wasn't happy with this attitude towards the situation. A member of staff just kept smirking as I was telling them I was going to the papers and to complain to the cqc.

I am going to take this further. I feel patients aren't getting the correct approach to how things should go and are basically been fobbed off.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in Childrens A&E.

We will ensure your comments are shared with the Childrens A&E team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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