"Dont fall ill at the weekend!"

About: Hinchingbrooke Hospital

I was refered to A&E by my GP, with severe pain in my right sight, he believed it was a gall bladder issue and would require antibiotics at hospital.

Friday - Arrived at A&E , very friendly staff and seen fairly quickly, decided yes i needed intravenous antibiotics and that an ultra sound would be required to determine if indeed it was gallbladder. Shown to cubicle, member of staff turned up, in hospital uniform, proceded to call me luv, put id band on me, didnt introduce themselves, moaned that they had 4 people to look after, and wandered of again! Canulla required, explained i had bad veins, they took one look, decided nope not doing it and went again! Meanwhile friendly porter came along and took me for a chest x-ray. Eventually a very friendly member of staff came and put my cannula in wihout problem! Moved to Juniper ward - the care received on this ward was very up and down, a couple of nurses took time to sit and take time when doing obs, pain relief etc, however the majority didnt tell you what was going, no introduction of doctors, consultants etc coming to see you, and despite asking for pain relief this was forgotten numerous times, along with blankets as very cold! Cannula not flushed before antibiotics, a 20 min drip ended up taking 5 hours! Oh and the ultra sound that A&E requested, not over the weekend, eventually Monday morning, carried out ! So many other issues and not enough space to write! One of the main things is the lack of communication, between staff and patients, just felt being treated as a thing and not a person. We will be taking things further and wheels are already in motion! I need to go back for further tests, however currently dont feel happy for obvious reasons!

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Responses

Response from Hinchingbrooke Hospital

Thank you for your feedback. We are very sorry to hear that your experience wasn't as consistent as you would have liked and hope you are feeling much better. We know you are already talking to people here, but if you need any further assistance, please feel free to get in touch with our Patient Advice and Liaison Service (PALS) on 01480 428964, or by email: hch-tr.pals@nhs.net.

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