"an embarrassment to the proffession"

About: Croydon University Hospital

being a nurse myself I had certain expectations of our recent experience in CUH. I found the nurses to be uncaring, work without competence and most definitely have no idea about communication. not one nurse introduced themselves, and they gave us no courage in what they did, seeming unsure and uncaring at all times. I would not recommend the unit we were in to anyone and I pray and hope the other wards are much better than DSU.

Story from NHS Choices

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Responses

Response from Croydon University Hospital

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around communication and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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