"Urgent care clinic"

About: York Hospital

I was very unlucky to have to visit this clinic a few months ago and I had to wait hours , my husband had a rusty nail through his foot this evening he went at 6pm and it is now 10.15pm and he has still not been seen , the nail that imbedded his foot was quite likely to have rats urine on , so by now it is quite likely that his foot is infected . This is not acceptable , it is unfair to have unwell adults and children having to wait hours to be seen by a clinician when they do not choose to be there, they are unwell and in pain.we are not a poor country so why does this service seem to be so poor ? . This is something that needs to be dealt with urgently and to start treating patients like patients ' with dignity and respect, because if you are making people wait hours to be seen that is clearly not dignified and it is not respectfull .

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals@york.nhs.uk and they will be pleased to help.

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