"A shining example of the NHS at its very best"

About: Haltwhistle War Memorial Hospital

Last year my father-in-law spent the last week of his life in this hospital, and although I did not visit him there myself, I heard only excellent reviews.

This year, sadly my mother-in-law was admitted as a part of her end-of-life plan.

She chose this hospital because she had every confidence in the care she would receive, and her confidence was not misplaced.

She felt safe and well cared for in every way, and as a regular visitor, I can also say that the nurses and other staff were not only caring for her as a patient, but also of us as visitors and family.

It cannot be underestimated how important a smile and a little kindness is, and at Haltwhistle Memorial, they are abundant.

I remember thinking that if I were as rich as Bill Gates, all the money in the world could not buy better care than these kind staff give.

I thank them for making my mother-in-law's last weeks as comfortable and as care free as possible under the circumstances, and for all the support they gave to us, her family and her friends.

I hope they know how very much appreciated it has been.

Story from NHS Choices

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Response from Haltwhistle War Memorial Hospital

Dear Jeanette,

Thank you for sharing this with us during what I can imagine must be a very difficult time, please accept our deepest condolences following the loss of your father-in-law and your mother-in-law.

Its heart-warming to read that your mother-in-law had such confidence in our hospital and that both of your loved ones were cared for with the upmost respect, dignity and comfort during their time with us.

Its fantastic to read how well you regard our service at Haltwhistle and please be assured that I will pass your comments to the appropriate members of staff who were involved your relatives’ care.

I am pleased to know that you have always have always felt supported by our staff, however if you or any of your family feel you would like any more information or would like to discuss any aspect of care in greater detail – please do not hesitate to get in touch with me. My email is annie.laverty@nhct.nhs.uk.

Thanks again for getting in touch - my thoughts are with you and your family at this time,

With best wishes,


Annie Laverty – director of patient experience