"being told today then nothing"

About: Royal Stoke University Hospital

my husband was transfered from the royal derby on saturday to have a procuder done on his icd ,as i can't get over to see him we have to just speak on the phone,he was told last night by staff that he was going down for this in the morning then to be told no sorry ,then ward round comes and he is then told you are having it done this afternoon at 2pm then to be left till 3p to be told no sorry its not happening ,so my husband has had nothing to eat or drink all day .he is also diabetic doesnt help .hopefully he will get it done before the week is out so he can come home

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Response from University Hospitals of North Midlands

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes