"Real staff are amazing. 111 are a joke."

Needed urgent help for my son experiencing croup like breathing difficulties in early hours of Wednesday morning. Consulted NHS (111) website and advice was to go to a medical facility immediately. On arrival at urgent care I was greeted by a disinterested young person on reception who struggled with the fact that I hadn't dialled 111. I explained the message from the website and was given a form to fill in. Minutes later I was called back to the desk and told to speak to the manager on the phone which was thrust at me. I then experienced a 5 minute belittling from a rude person telling me in no uncertain terms that I had to ring 111 to get an appointment but they would have to do that now. I explained that we were the only people waiting so was it necessary? I received further belittling and disbelief that I didn't know the system. I did point out that I was directed by the 111 website to come straight in and WGC website did not mention appointments. After that humiliation we were treated admirably with great respect by a triage nurse and a GP and was reassured I'd done the right thing.