About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
I would like to highlight my recent experience of the Adult ED.
I attended Febuary. The department was very busy which I can understand and anticipated a long wait.
I waited a while for triage in which when assessed was taken to a trolley. The trolley had no cover and was made to lie on a black mattress and wait to be seen. At the time I felt that unwell it did not bother myself. I appreciated any form of help.
From being taken into the bay I was left with no communication or any observations being made
I was clearly unwell if I was taken in straight away? Eventually a clinician arrived after around 1 hour and 30 min later and asked if I had any observations or bloods taken which I had not? A nurse then came and took my samples.
Around 5 mins later I heard a nurse on the phone mentioning my name and my results. So they was back.
3 hours later a clnician came in to tell myself I was severely acutely unwell and needed immediate treatment?
The scary thing is they knew this 3 hours ago. Not once did anyone come in and just communicate that with myself and complete any observations to check for any deterioration etc. if the condition needed immediate treatment you would think atleast any form of medical Proffesional such as a nursing assistant could check if everything was okay. I was under the impression that anything medical related that was needed to be seen as a immediate or characterised as a triage of Red/Orange was to start any form of treatment within 30 mins?
I can understand the high pressure upon ED Departments and staff. They are put under a high threshold of stress with patients who do no require treatment within the department and the 4 hour breaches etc. But there really is no excuse to leave a patient who's condition is defined as severe for 3 hours with any form of observation or communication. This is just worrying if it was a vulnerable patient who could not communicate there distress such as chest pain etc.