"Lack of privacy and manners"
About: Darent Valley Hospital Darent Valley Hospital Dartford DA2 8DA
Visited the ED today, found the triage nurse quite rude, lack of privacy whilst being assessed here as the door was left wide open and it was right next to the entrance so people could see/ hear what was happening inside, they seemed very rushed, I fully understand it's a busy department however patient care should be priority.
When called for further diagnostics, the HCA who took my friends blood tests was very rude and ill mannered, aseptic technique was not followed when performing the venepuncture nor did they perform any hand hygiene before, during or after the procedure, something which I have witnessed more than once at this hospital,
The only kind and professional member of staff we encountered was the doctor, who was very thorough in their questioning and examination and was very helpful and reassuring