"Incompetent telephone admin"

About: Kent & Canterbury Hospital

I tried to contact the hospital 5 times today to ensure I got an ultrasound before my next booked consultant appt. Ultrasound said they had no note and to go to the consultant. I tried but I was hung up on, then i was cut off twice, then switchboard couldn't hear me.

In desperation I called PALs and they were busy.

So as it currently stands I will see a consultant - they won't be able to see the test they requested The outpatient telephone line is antiquated and the staff on the other end are very abrupt. A totally unpleasant experience.

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Response from Kent & Canterbury Hospital

I am sorry that you have had difficulties communicating with the hospital.

Could you please contact the Patient Advice and Liaison Service (PALS) by email at ekh-tr.pals@nhs.net , or alternatively please phone PALS on 01227 783145 or 01227 864314 with your details - if they are busy dealing with another query please leave a message and the team will get back to you. They will follow up the question of an ultrasound scan on your behalf.

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