"Stroke services at NNUH and NCH&C and 999 service"

About: East Of England Ambulance Service NHS Trust Norfolk & Norwich University Hospital / General medicine Norfolk & Norwich University Hospital / X-ray and Scans Norwich Community Hospital

(as a relative),

My father suffered a stroke on a Sunday morning in January 2016. Whilst I was dealing 999 the thoughts going through my head where about the governments claim there were no services available during weekends at hospitals.

From the moment I was put through to the ambulance service call handler I was reassured, it took under 4 minutes for the ambulance to arrive and it was confirmed my dad had a stroke. The ambulance crew were very calming and reassuring to me and mum and dad was transported to the hospital in less than 10 minutes.

As the ambulance doors opened at the NNUH a nurse could be seen waiting at the entrance; this turned out to be a stroke nurse who wished my father off for a scan to confirm the stroke. In the meantime the consultant stroke doctor took me into a room to explain the situation and take me through the process for my father.

By 10. 30 am my dad had started treatment for his stroke, and was admitted to the stroke unit at the NNUH. My dad was discharged from hospital to the community stroke team and received his rehabilitation from speak, physio and community stroke nurse I cannot thank all the staff, from the 999 call handler, paramedics to the NNUH stroke teams and not forgetting the amazing work of the community stroke team based at the Bowthorpe hospital enough for their compassion and care of my father and allowing him to get back to health.

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Responses

Response from Marian Burgess, Patient Experience Manager, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location we attended to so that we can trace the staff involved.

Thank you again for your kind words of appreciation.

I hope your father is continuing well on his road to recovery.

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Response from Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

Hello,

As Marian has said, thank you for your story, it is really reassuring and pleasing to hear when a patient and their family has received good care, in the right place at the right time and that the pathway worked well with the different organisations involved. I will certainly pass on your story to our community stroke team who will be very pleased to hear this.

We wish your father continued good recovery.

Best wishes

Christine

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Relative

It is very reassuring to read about your family's experience and hear that everything happened so promptly when your father had a stroke. We have a very committed stroke team at NNUH and they will be pleased to read your story and see how all the services worked together to help him recover.

Please pass on our best wishes to your father.

Kind regards

Janice Bradfield

Senior Communications Manager

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