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Very poor experience

Story from nhs.uk

"Very poor experience"

About: Stoke Mandeville Hospital

Awful experience, no care. Mother in law came in A&E she was not properly supported with pain relief. Now hours later still not diagnosed, constant hand overs no solutions, still in constant pain. Utterly useless.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 7 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 27/04/2016 at 12:56
Published on Care Opinion at 15:55

Thank you for posting your comments following your Mother-In-Law's visit to the A&E department at Stoke Mandeville Hospital.

I am sorry that you felt that care and a diagnosis was not provided. I can understand how worrying and distressing this must have been for your Mother-In-Law.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and relatives is invaluable in helping us shape how we work in the future.

We would be grateful if your Mother-In-Law could spare the time to help us understand more about their experience of our services, and respectfully request to contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email PALS@buckshealthcare.nhs.uk

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