"Receptionist are awful! Nurses are wonderful!"

About: Royal Devon and Exeter NHS Foundation Trust

Receptionists are unfriendly and not happy to serve! I was told that the waiting time was an hour!

We were seen after 20MIn! It wasn't busy at all! Why they lie?

I am glad that I didnt walk away!

Story from NHS Choices

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Responses

Response from Royal Devon and Exeter NHS Foundation Trust

Thank you for taking the time to bring your experience to our attention. Feedback from our patients is invaluable in helping to us to improve our services. Waiting times can be variable and the times provide by our staff are an estimation. We are sorry that this was not made clear to you at the time.

We are sorry that they care you received on this occasion did not meet our usual high standards and we regret any distress caused as a result. Please be reassured that it was not the intention of the staff involved to cause you any upset.

Nevertheless, we would like to apologise for the impression you received.

I am sorry I cannot provide a more personal reply here. However, we would be happy to do so if you contact our Patient Advice and Liaison Service (PALS) team on 01392 402093.