"Looked after really well after 2 operations in..."

Was admitted on 15/2/2016 for a neck dissection and re-admitted on 25/2/16 due to a bleed. I was delighted with every aspect of my treatment, from initial admission through to theatre, surgery and post-operative care on Ward 11 B North. All staff, including the surgeon and anaesthetists, answered all my questions and were extremely helpful, staff at all levels on the ward were professional and dedicated. The doctor on the ward at the weekend was particularly helpful. The standard of cleanliness and catering was also good. I was impressed by the way I was re-admitted in A&E and looked after in the SAU. I am particularly grateful to the doctor who came in specially at 10 o'clock at night to operate on me. I cannot speak too highly of all the nursing staff on the ward who work so effectively under sometimes demanding conditions. I should also add that I have been happy with my hospital treatment as an outpatient with regular check-ups over a period of many years. This hospital has made real progress since I was first a patient there in 2003. The only entirely unsatisfactory aspect of my treatment was the pharmacy which took around 7 hours to prepare my medications (including Metformin) on the day of discharge. The pharmacy is simply not fit for purpose in this respect. I experienced similar problems even 13 years ago. Something must change.