"CQC needs to inspect, asap"

this place is suppose to be helping people I felt it was pushing me over the edge 2 weekend leaves to return to no room and sent back home personal items screwed up in bags causing distress staff not respecting your wishes being put into a room with no curtains up looking straight onto garden/smoking area. no chair in the room! staff refusing to take you to shops for cigarettes would rather sit reading the paper or go out having a cigarette themselves. repeatedly being called by my birth name id been asked not to be called by and it was well documented.

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Responses

Response from Dorothy Pattison Hospital

Thank you for your feedback. We are sorry to hear of your concerns. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. If you would like to discuss the issues raised further, please contact The Service Experience Desk (SED) which is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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