About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Invisible patient (as ),
I've found the service since Jan 2016 to be shambolic. On one occasion on a Saturday morning there was 2drivers for renal patients and the receptionist had to phone all the patients that used patient transport and ask if they could get themselves in or they would not be picked up the to nearer nine instead of six thirty, the reason was that drivers were on holiday as they have to use all annual leave by end of March.
In any other area when someone is off another person covers them well not in SPT, it seems like they just let patients sit about for one and a half hours waiting to go home after being hooked up to a machine for 4 hours. In my opinion, patients do not come first with this service.
This has nothing to do with the drivers as cannot do enough for patients.