"Ultrsound Department/Cardiology"

About: Kent & Canterbury Hospital

I attended an appointment at the Ultrasound department,next door to Taylor Ward for an 08.30 appointment but the staff carrying out the ultrasound did not start till 09.00.So when I went in to have the wrong ultrasound done,the department was already running late.The department is dirty and more information from the staff behind reception would be a good idea.There is a lack of seats in the waiting area and the whole place needs sorting out.It is a terrible place to visit or be treated in.

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Responses

Response from Kent & Canterbury Hospital

I am so sorry to learn about your poor experience of the Ultrasound department at Kent and Canterbury Hospital.

I will make sure that I tell them about your comments and if you would like some further feedback, please contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227 864314.

Please leave a message if you get the answerphone as they will be dealing with other callers at the time.

If you prefer you can email at ekh-tr.PALS@nhs.net or complete an online form via our website www.ekhuft.nhs.net (click on the relevant 'C' on the front page).

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