About: Royal Albert Edward Infirmary Royal Albert Edward Infirmary Wigan WN1 2NN
I attended A&E on new years eve with my baby boy. He had a red spotty rash, was hysterical and had a temp. It was almost midnight and on arrival was told by reception to go to the children's department. As we walked in we were spoken to rudely and questioned 'who's told you to come here?' I said to the person I'm worried about my son no one has told me to come here. My gp told me if I'm ever worried just take him to hospital. And being an a staff nurse my self felt it was the right thing to do. Reluctantly we were assessed.
Luckily it turned out that my son had a virus but he had never been so poorly. If I spoke to my patients that way I would be doing a pretty poor job. There are people who attend the hospital which I aren't necessary and I understand that but I would never risk my child's health. The person in question was abrupt and rude and made us feel stupid.
Not good enough.