"Delayed access to an MRI scan and treatment"

About: Balfour Hospital / Trauma & orthopaedics

(as a volunteer/advocate),

Patient of NHS Orkney who had to wait many weeks for a MRI scan for a dislocated shoulder, despite being urgently referred has decided to raise a formal complaint about the matter as she feels her injury has been compounded by the delay in diagnostics and treatment. She has decided to share her story, in the hope that this will not happen to anyone else.

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Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear Advocacy Orkney

I am very sorry to hear that your client has been experiencing delays in treatment and that they wish to make a formal complaint.

There are a number of ways your client can make a complaint and I thought you may find it helpful if I provided you with this information.

You or your client can contact me directly by email on julietait@nhs.net or by telephone 01856 888221.

Alternatively, help and support can be provided through the local Patient and Advice Support Service at Citizen's Advice Bureau. You can contact them for further details on 01856 875266.

I hope you find this information helpful and please do get in touch if I can be of further help.


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Update posted by Advocacy Orkney (a volunteer/advocate)

Thank you Julie. Our client has opted to progress the matter with the Patient and Advice Support Service and their MSP.