"how many nhs staff does it take to change a..."

About: Blackpool Victoria Hospital

arrived at 20:00 for attention to a small cut above the eye got during rugby match.

2 stitches probably

booked in quickly by 1 of 2 administrators (ok so far)

waited an hour to see a nurse...confirmed wound needed gluing...could the nurse do it? no that would be too easy and efficient

waited another 3 1/2 hours to see a Dr...they confirmed wound needed gluing...perhaps the doctor could do it? no that would be just too efficient

waited another 30 minutes for a nurse..thankfully they spent the 5 mins necessary to glue my wound

so 5 hours and 4 staff to address the most trivial cut.

all the staff were very polite/ professional....but would any organisation in the private sector have such a labour intensive approach...No ..they couldnt afford it...but the NHS can it seems

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to post your recent experience. I would like to apologise for the waits you experienced and the observations that you have made.

I would like to also thank you for the positive comments you made about our staff who treated you with politeness and professionalism.

If you would like to contact the Patient Relations team directly by email so that we can get further details about what happened and ensure that your concerns are fully investigated, please contact them on patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience I will ensure that this is shared directly with the teams involved.

Yours faithfully,


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