"Staff and service"

About: Ayr Hospital

(as a relative),

My mother was admitted with stage 4 lung cancer and pneumonia. After not being able to get a bed as arranged at the hospice she was admitted to station 14 at Ayr Hospital. After being placed in a 4 bed ward and continually being unstable the staff moved my mum to a room on her own which allowed us to visit anytime and even stay with her 24 hours, this was a comfort to us as a family. The care our mother received was fantastic and due to this ward being very busy nothing was an issue to any of the staff, in fact they couldn't go out their way any more to ease our anxiety at what was a very difficult time. Your staff in station 14 and to be honest all across the hospital in the multi departments in which we had to use due to our mums condition have been exceptional. In todays climate of slating our NHS I have nothing but praise on the staff and service we received. the only negative in which we found to be shocking is the prices that terminally ill and sick people who are in hospital are forced to pay extortionate over inflated prices for Hospedia tv! I think it is a disgrace.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear zooney26,

It is so important to get the best care possible at all times but absolutely vital at times such as this and it means everything to get this level of care and treatment. I was heartened to read your story and I really do understand how difficult a time it can be having personally experienced this very recently. Thank you so much for taking the time to tell us at such a difficult and emotional time. I will make sure this story is passed to the teams and I am sure they too will be heartened by your feelings about your mother (and Family's) care.

On your second point, yes the cost of TV is very high. I am not sure if this is something that can be changed but I will ask the question and feed back to you.

Kindest regards,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Zooney 26,

I promised to explore the TV cost and situation in the hospital following your post, which I have done. I’m sorry it took so long but this is what I have found.

There is bad news and good news. Firstly, this contract (unfortunately) runs until 2019 with no real option to change it. However, it is planned to look at the options long before this contract is completed so the future situation should be better.

The good news - information which may help

I don’t know if this information is widely known but

The radio is free at all times;

Calls to landline are free at all times; If you do not pay with cash, refunds can be made to your card if you are being moved or discharge occurs before the credit time runs out and: The TV is free from 8.00am – midday if only viewing channel 1-5

I will also get the above information cascaded to the service so that we are all aware of the free services. If there is anything further you would like to discuss about the Hospedia TV situation, please do not hesitate to contact me on 01563 826222 or Eunice.goodwin@aapct.scot.nhs.uk.

Thank you again for taking the time to share your story. I hope this is helpful to you and to others visiting our hospitals.

Best wishes,

Eunice

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