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Excellent patient care

Posted By Very impressed patient

"Excellent patient care"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

Referred to Crosshouse A & E Dept. Within ten minutes I was assessed by the Triage Nurse and passed on to the Physiotherapist from Orthopaedics. She made the initial assessment, organised an X-Ray and bloods prior to a doctor from Orthopaedics coming down to A & E. They continued the assessment together. Throughout the process I was kept fully informed about what they were doing and why.

I was very impressed with the professionalism of both of them.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2016 at 17:00
Published on Care Opinion at 20:26

picture of Eunice Goodwin

Dear Very impressed patient,

That is excellent, it sounds like it all ran like clockwork. I will happily pass this to the teams involved and I am sure your post will be very much appreciated. Thank you so much for getting in touch with us via Patient Opinion.

best wishes,
Eunice
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