"Excellent patient care"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

Referred to Crosshouse A & E Dept. Within ten minutes I was assessed by the Triage Nurse and passed on to the Physiotherapist from Orthopaedics. She made the initial assessment, organised an X-Ray and bloods prior to a doctor from Orthopaedics coming down to A & E. They continued the assessment together. Throughout the process I was kept fully informed about what they were doing and why.

I was very impressed with the professionalism of both of them.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Very impressed patient,

That is excellent, it sounds like it all ran like clockwork. I will happily pass this to the teams involved and I am sure your post will be very much appreciated. Thank you so much for getting in touch with us via Patient Opinion.

best wishes,
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